Learning on-site
19 May 2025
Mini-interview – Multi Project Planner Gabrielle Henskens
24 June 2025
Tycho is mostly on-site at the customer’s, carrying out modifications like retrofits or running analyses, where Tycho has a special focus on software. He also proactively offers suggestions for improvement, like replacing obsolete parts, and thinks with the customer to ensure optimal system efficiency.
What is the most important skill you have developed at CSi?
“You quickly develop a sense of independence and self-reliance in this role. There is a safety net, which is reassuring and allows you to develop yourself. You’re often alone at the customer’s site, and you try to solve the problem on your own. There are service colleagues with specific expertise who you can contact with specific questions. But if you can’t reach them, you have to figure it out by yourself anyway. You also make preparations before going to the customer’s site, so you have an idea of what to expect. But the fun thing about this role is that what you expect to happen is often not what actually happens, it’s very dynamic in that sense.”
What makes this particular role at this company so enjoyable?
“It takes a certain type of person to do this job because you are away often, but you get a lot of freedom in return. Travelling is part of the job, and if you want to stay a bit longer to explore the country, that’s possible. There’s a lot of flexibility, and people are willing to think with you. That balance works really well. One of my hobbies is photography, so I always bring my camera when I travel. Recently, I was near Warsaw, where I went to a football match in my spare time and had a day off to take photos and explore the city. It’s a job with a huge amount of freedom and the unique opportunity to not only work but also see a lot of the world.
You’re not always on your own either, it’s fun to travel with colleagues and get to know each other better. The contact with customers is also enjoyable, and you get to know them too, which makes the time on-site nicer”
How does your work contribute to the larger company mission?
“Last month, we had a training about being an ambassador for CSi, and it fits well with that idea. You represent the company and contribute through the way you present yourself.
From a service perspective, we ensure that CSi systems have the longest possible lifespan and that the customer remains satisfied with how the system operates. Proactively thinking along and offering analyses also adds value. We keep an eye on the system and we stay informed about what is going on, so we can keep the system running for as long and efficiently as possible.”
Is a technical job, responsibility and travel for you? Check our the job for Field Service Engineer: http://bit.ly/43yqSwK
